Refund / Cancellation Policy
Last Updated: Feb, 2026
At PSJ Overseas, we are committed to maintaining transparency, professionalism, and trust in all our business dealings. As an international export and trade company, our processes involve customized sourcing, documentation, logistics coordination, and cross-border compliance. Please read this policy carefully before engaging in any transaction with us.
1. Nature of Services
PSJ Overseas operates primarily on a business-to-business (B2B) model. Most orders are customized, bulk-based, or made-to-order depending on client specifications, destination country regulations, and supplier availability.
Due to this nature, refund and cancellation terms differ from standard retail transactions.
2. Order Confirmation & Advance Payments
All orders are processed only after formal confirmation via written communication (email, invoice, or agreement).
Advance payments, once received, are used immediately for procurement, production scheduling, documentation, and logistics planning.
Any advance paid is considered a commitment to proceed with the order.
3. Cancellation Policy
3.1 Before Order Processing
Cancellation requests received before procurement or production begins may be considered.
Any administrative, banking, or documentation charges already incurred will be deducted.
3.2 After Order Processing Begins
Once procurement, production, packaging, or export documentation has started, cancellation is not permitted.
This includes supplier payments, freight bookings, or compliance documentation.
4. Refund Policy
Refunds are not applicable once the order has entered the execution or shipment stage.
Refunds, if approved under exceptional circumstances, will be processed after deduction of applicable costs, including but not limited to:
Banking and transfer charges
Documentation and compliance fees
Supplier or production costs
Logistics or warehousing expenses
Approved refunds will be processed within 7–14 working days through the original payment method.
5. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of mind after order confirmation
Delay caused by customs clearance, port congestion, or force majeure
Regulatory changes in importing country
Incorrect information provided by the buyer
Force majeure events (natural disasters, strikes, war, pandemics, government restrictions)
6. Damaged or Discrepant Shipments
Any damage or discrepancy must be reported within 48 hours of delivery with photographic and documentary evidence.
Claims will be handled as per international trade terms, insurance coverage (if applicable), and mutually agreed Incoterms.
PSJ Overseas will assist in claim coordination but does not guarantee monetary refunds unless contractually agreed.
7. Force Majeure
PSJ Overseas shall not be held liable for delays, cancellations, or non-performance resulting from events beyond reasonable control, including but not limited to natural disasters, political instability, port restrictions, or international trade disruptions.
8. Policy Updates
PSJ Overseas reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Updates will be reflected on this page.
9. Contact Us
For any questions regarding this policy, please contact:
PSJ Overseas
📧 Email: contact@psjoverseas.com
📍 Location: India
